Title

The relationship between community involvement, attachment and trust and perceived satisfaction levels of local government service delivery

Document Type

Article

Publication details

Vitartas, P & Scott, D 2006, 'The relationship between community involvement, attachment and trust and perceived satisfaction levels of local government service delivery', Journal of Contemporary Issues in Business and Government, vol. 12, no. 1, pp. 1-9.


Peer Reviewed

Peer-Reviewed

Abstract

This paper presents the details of a study examining three measures of community social capital and their effect on residents' levels of perceived satisfaction with service delivery by a regional local government authority. The results indicate that residents with stronger involvement in the local community have significantly lower perceived satisfaction scores than those who have less community involvement. The findings are a challenge to local governments who are seeking to improve service delivery satisfaction. The implications for local government authorities, especially those seeking to create greater community involvement, are discussed.