Building business resilience through incident management body of knowledge (IMBOKTM): the amalgamated framework for total resilient capability
Sin, ISM, Musa, NA & Ng, KYN 2017, 'Building business resilience through incident management body of knowledge (IMBOKTM): the amalgamated framework for total resilient capability', Global Business & Finance Review, vol. 22, no. 1, pp. 38-50.
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In today’s volatile, uncertain, complex and ambiguous environment, organizational resilience is a strategic capability to stay afloat “stormy waters” when faced with business disruptions that have grave impacts on the organization’s business operations, supply chain, and reputation. A true resilient organization needs to be constantly scanning for potential threats, identify the probable risks, plan and be prepared to deal with the consequences and impacts when the risks materialize. However, many organizations approached this capability in varied methodologies with some focusing on business continuity while others are emphasizing on crisis management. This paper uncovers the converging domains-interplays between the concepts and the building blocks of enterprise risk and resource management, emergency and crisis management, business continuity and disaster recovery management to act as the bedrock to achieve business resilience through the Incident Management Body of Knowledge as the amalgamated framework for total resilient capability; using the Adaptive Incident Management Methodology, to enable organizations to build an “Adaptive System: Integrated Approach, Dynamic Response” to the management of all-risks and all-hazards incidents.