Exploring the perceptions of knowledge management systems
Xu, J & Quaddus, M 2005, 'Exploring the perceptions of knowledge management systems', Journal of Management Development, vol. 24, no. 4, pp. 320-334.
ANZSRC Fields of Research
1503 Business and Management
Abstract
Purpose – Diffusion (spread in usage) of knowledge management systems (KMSs) depends on a number of factors. Among them perceptions of KMS, including perceived usefulness/benefits, perceived user-friendliness, perceived voluntary use and subject norms are significant factors. This paper aims to investigate the factors impacting the diffusion (spread and sustained use) of KMSs.
Design/methodology/approach – This paper first presents an integrated model of the diffusion of KMSs arising from a comprehensive literature review and qualitative field study. An empirical pilot study was then undertaken to test the model through a questionnaire-based survey.
Findings – The pilot study had some interesting findings – results similar to those found in the literature – which are presented in detail.
Originality/value – This paper contributes to the information on KMS by providing results from an empirical pilot study and suggesting future research directions.
URL: http://epubs.scu.edu.au/era/89
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