Title

Service quality and communication in emergency department waiting rooms: case studies at four NEW South Wales hospitals

Document Type

Report

Publication details

Jenkins, JM, Calabria, E, Edelheim, JR, Hodges, J, Markwell, K, Walo, M, Weeks, P & Witsel, M 2011, 'Service quality and communication in emergency department waiting rooms: case studies at four NEW South Wales hospitals', report to the Clinical Excellence Commission, Southern Cross University, Lismore, NSW.

Report available online at:

http://www.cec.health.nsw.gov.au/__documents/programs/partnering-with-patients/ched-report-with-ref-1.pdf

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