A pilot application of the Value Toolkit: assessing the impact of information services to clinicians in regional Queensland
O'Connor, P & Wallin, M 2003, 'A pilot application of the Value Toolkit: assessing the impact of information services to clinicians in regional Queensland', Celebrate the future: 10th Asia Pacific Special, Health and Law Librarians' Conference, Adelaide, SA, 24-27 August, Australian Library and Information Association, Australian Law Librarians' Group, Adelaide, SA.
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This paper outlines the use of the Value Toolkit with clinicians in regional Queensland, in particular Queensland health personnel, to determine the impact of library services. The study revealed the identity of and details of information service users; provided data on information service provision; and systematically documented the impact if information service provision. The value users place on information services was measured and qualitative and quantitative evidence for the effectiveness of information services was obtained in terms of impact upon patient care outcomes. Recommendations for further service development based on these findings are included in this paper.