Communication, role ambiguity and job satisfaction within the Australian theme park segment
Nelson, SA 2006, 'Communication, role ambiguity and job satisfaction within the Australian theme park segment', paper presented to the Academy of Management Conference 2006: Knowledge, action and the public concern, Atlanta, Georgia, 11-16 August.
This paper examines the relationship between organisational communication practices, employee role ambiguity and job satisfaction for employees in the Australian theme park segment. The meaning of work concept is used as a framework for understanding how communication processes affect the meanings that theme park employees attach to their work roles and how these meanings affect their attitudes, behaviours, and in turn their response to communication practices and their level of job satisfaction. The findings show that in order to enhance job satisfaction, communication practices should be directed towards reducing employee role ambiguity especially in regards to customers, which will improve organisational effectiveness.