'The squeaky wheel gets the grease': a case study of service user engagement in service development
Nancarrow, S, Johns, A & Vernon, W 2004, ''The squeaky wheel gets the grease': a case study of service user engagement in service development', Journal of Integrated Care, vol. 12, no. 6, pp. 14-21.
Published version available from:
This paper discusses the practicalities and limitations of establishing a service user consultation group to guide service developments, based on the evaluation of a podiatry patient panel in South Yorkshire. It describes the specific difficulties in recruiting a representative panel of service users, and the gradual acculturation of the panel from a group of challenging activists to unpaid members of the podiatry department.